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1. Only the following conditions apply to all orders and sales through our web shop, by e-mail, by phone/fax or surface mail. Deviating clauses only apply if acknowledged by us in writing.

2. Language of all contracts is strictly German. We will try to provide a proper English version as well as a guide, but only the German text is legally binding.

3. All our offers are subject to confirmation, price changes and errors.

4. All prices listed include all taxes, but no packing and shipping charges. These are determined from the extent of the whole order and will be displayed before the final order is sent in the Webshop. The current packing and shipping costs for uninsured shipping are:

   	50€	100€	more than 100€
   Austria	2.50€	4.00€	free shipping
   Europe	4.00€	8.00€	free shipping
   Worldwide	6.50€	16.00€	free shipping

    

   All orders will be sent via the Austrian Postal service, if other parcel services or insured shipping are wanted, please request the shipping costs from us. They will usually be higher than the shipping costs mentioned above.

5. Lacking an agreement to the contrary, the buyer bears the transport risk.

6. The order of the customer legally forms an offer, the sale contract is entered only through an explicit confirmation of acceptance or by shipping the goods. The offers of our editions in the webshop do not form an offer ("Angebot") in the sense of the Austrian ABGB.

7. An order is only possible if all fields marked as required in the form are properly filled. If we are missing required information or if we cannot comply with the order for other reasons, the customer will be notified accordingly.

8. Before sending the final order, the customer will get the possibility to correct all aspects of the order in the webshop. Detailed information on this will be shown directly in the order process of the webshop.

9. As soon as the order was properly sent, the customer will be shown a confirmation of the submission on the web page. The confirmation will also be sent to an email address provided by the customer. This confirmation of sumission does not constitute an acceptance of the order by us.

10. The customer is bound one week (7 days) by his order.

11. All goods remain our property until full payment is received.

12. All invoices and bills are in Euro. If advance payment is done from abroad, the customer needs to ensure that all charges are paid by the customer and we receive the full amount.

13. Right to withdraw from the contract:

    1. Customers ("Verbraucher") in the sense of the Austrian Consumer Protection law (Konsumentenschutzgesetz) or similar laws of the respective countries of residence, may withdraw from the contract entered by means of telecommunication during a period of 14 calendar days starting from the receipt of the goods.

    2. It is sufficient to send the assertion of withdrawal within that period, without mention of reasons. Saturdays, Sundays and legal Holidays count towards the 14 calendar days. However, the period needs to contain at least 7 working days (no Saturdays, Sundays or legal Holidays). If necessary, the period is prolonged for more than 14 calendar days to ensure this.

    3. If a customer withdraws fully or in part from a contract as described above, the unwinding will proceed step-by-step. In particular, each payment is only returned after the corresponding good is returned by the customer.

    4. The returned good need to be in unused state and in a state so that it can be sold again as new. This also includes the original packaging. For articles showing signs of usage or for missing parts, we will subtract an appropriate compensation from the price for the reduction in value.
       Our address for return shipments: Edition Kainhofer, z.H. Dr. Reinhold Kainhofer, Eslarngasse 18/7, A-1030 Wien, Österreich

    5. Return shipping costs (Austria): The costs of the return shipment have to be paid by the customer. If the customer returns the goods no prepaid, we will subtract the corresponding amount or bill you with the corresponding amount.

    6. Return shipping costs (Germany): The costs of return shipment by private customers ("Verbraucher" in the sense of the law) are paid by us. However, the customer will have to pay the costs if he/she/it is a bussiness customer, or a private customer, if the price of the returned goods does not exceed an amount of 40€, or if the customer has not yet fully paid the returned goods at the time of withdrawal.

    7. Exception from the right to withdraw: Audio- and video recordings, as well as computer software on CDs, DVDs, Video etc. can only be returned unopened. There is also no right to withdraw for customized services, which we have already started as agreed within 7 work days (from the conclusion contract).

14. Data processing:

    We hereby notify you that we are storing and processing your data via electronic data processing, in as far as necessary for the business and allowed by the corresponding data protection laws.

    The customer also agrees that the following personal data will be processed for the handling of the order and to inform you about new products: Name, Adress, e-Mail, Phone/Fax.

15. Agreement to the reception of advertizing emails - and revocation:

    The customer agrees to the reception of newsletters and other messages via email from our company about our products, current offers and other company-related information.

    The customer can revoke his agreement to the reception of such messages at any time by replying to the sender email address of such a message, stating that the reception of such messages is no longer desired. Alternatively, the message might contain different instructions how to revoke the agreement.

16. Unless the appropriate laws (consumer protection laws and other applicable local laws) ensures something else, the venue of law is Vienna.

(General Terms and Conditions, Edition Kainhofer, December 28, 2010)